Customer Appreciation

Customer Appreciation

In 2008, I was a General Sales Manager at a large market broadcast affiliate. And I distinctly remember feeling the weight of my world—a local station and our digital platforms—heavy across my shoulders. As with many other companies during that difficult time, we...
Preparing for the Pivot

Preparing for the Pivot

I don’t know about you, but this coronavirus crisis has lost its novelty for me. This is the longest time I’ve not been on an airplane in 30 years. And, as much as I’d like to be heading somewhere next week—a goal my wife would also approve of—I think it’s unlikely...
Thoughts from Self-Quarantine

Thoughts from Self-Quarantine

When this is all done, I hope the leaders of our industry take a moment for self-congratulation. You have effectively balanced your responsibility to serve your communities with your responsibilities to your people. That’s what true leadership looks like. I am so...